- 10. Promote and Sustain/Expand Value
10. Promote and Sustain/Expand Value
Investment and opportunities do not stop once the LC is up and running.
- 7. Identify and Connect Post-Secondary Education Faculty and Long-Term-Care Teams
7. Identify and Connect Post-Secondary Education Faculty and Long-Term-Care Teams
People are the greatest asset in Living Classrooms, as in many other businesses and collaborations.
- 8. Integrate Curriculum and Long-Term-Care Activities
8. Integrate Curriculum and Long-Term-Care Activities
A curriculum is the heart of any given educational program.
- 9. Define Communication and Coordination Mechanisms
9. Define Communication and Coordination Mechanisms
Open and ongoing communication is encouraged and valued.
- 4. Formalize the Collaboration
4. Formalize the Collaboration
A business relationship focused on collaboration is optimal for our Living Classroom.
- 5. Commit to the Physical Space for the Living Classroom
5. Commit to the Physical Space for the Living Classroom
There are many items that go into making the LC an inviting and interprofessional working
- 6. Create Standard Operating Protocols and Formal Agreements
6. Create Standard Operating Protocols and Formal Agreements
There are many Standard Operating Protocols that have to be considered between both organizations when
a Living Classroom is developed, but only two formal agreements are recommended.
- 1. Agree on the Living Classroom Definition
1. Agree on the Living Classroom Definition
There is a definite increase in confidence of staff working together.
Residents of the Village of Riverside Glen
- 2. Determine Operational Viability
2. Determine Operational Viability
Operation viability is the “make or break” elements to help understand if a Living Classroom is possible.
- 3. Identify Win-Win Opportunities and Develop Shared Values
3. Identify Win-Win Opportunities and Develop Shared Values
The Living Classroom offers many opportunities for both a Long-Term Care home and a Post-Secondary Educator.
- Living Classroom
Unlock the potential. Open the door to the living classroom.
Develop the Foundations for the Living Classroom: (4) Formalize the Collaboration, (5) Commit to the Physical Space for the Living Classroom, (6) Create Standard Operating Protocols and Formal Agreements
Formalize the Collaboration
Once both organizations have confirmed that the LC can be viable and agree on shared values and a mission statement, then it is time to start thinking of the business relationship for the LC. There are many types of business relationships, and each has its pros and cons. Table 5 below distinguishes these different forms of business relationships (adapted from Mattessich, 2001).
From our experience, we found that a business relationship focused on collaboration was optimal for our LC.
“A collaboration is two or more different partners (e.g., individuals, organizations, networks) coming together from various sectors, groups and/or neighbourhoods to work toward common goals. Collaborations are about people and organization building, nurturing and maintaining mutually beneficial relationships in order to achieve shared goals that will benefit all parties” (Graham and Mollenhauer, 2011).
There are several reasons why a collaboration is an ideal structure for the LC:
First, a collaboration requires sharing of resources. In relation to the LC, both a PSE and a LTC home have something unique to offer the LC, making the collaboration greater than the sum of its parts. For example, a PSE brings experienced faculty, its curriculum, and students seeking an education in caring for older adults. A LTC home brings a team of health care professionals, mentors, residents and families, a LTC environment, and real-time practices in care and service delivery for older adults. In order for the LC to become the best that it can be, a LTC home and a PSE must be open to communicating and sharing their resources and expertise.
Second, a collaboration requires a high level of mutual trust between a PSE and a LTC home. A PSE and a LTC home who develop a trusting relationship demonstrate the following characteristics (Ontario Association of Residents’ Councils, 2012):
- looking forward to opportunities to work as a team;
- appreciating and tapping into one another’s skills and experiences;
- knowing one’s limitations and strengths and are not afraid to ask for help or support;
- offering and accepting apologies without hesitation;
- accepting questions and input about one’s areas of responsibility;
- focusing time and energy on important issues, not politics;
- being inclusive of others;
- giving others the benefit of the doubt before arriving at a conclusion; and
- taking risks in offering feedback and assistance.
Third, a collaboration requires strong communication channels to be established, not only between the collaborating organizations, but also between its internal and external stakeholders. A collaboration between a PSE and a LTC home can leverage its existing circle of stakeholders who are engaged in supporting students’ knowledge, skills and workforce competencies. Internal stakeholders include the LTC team, residents and family members, all benefiting directly from the LC by contributing to students’ learning while refining their own practices and participating in meaningful activities. Other internal stakeholders include students and faculty from the PSE, who benefit from access to supportive environments that support career-ready learning.
Meanwhile, external stakeholders include other LTC homes, who gain from the LC by having access to more graduates who are interested and available to join the LTC workforce. Community organizations are also considered external stakeholders as they benefit from the LC by having access to the learning environments, simulation labs, classrooms, and resources, when not in use for the LC, which can strengthen community building and capacity for a variety of groups.
Fourth, as with each endeavour and new collaboration, risk, power and reward are equally shared. This facilitates a healthy and long-term relationship between both organizations. Planning, implementing, promoting and evaluating the LC is a long-term commitment requiring a LTC home and a PSE to remain committed to fulfilling the LC vision and mission, along with ongoing commitments of resources (i.e. financial, personnel, expertise, and space).
We determined that collaboration was indeed the most favourable structure to build the LC. This business structure encompassed team work, a shared vision, reciprocity, networking, and sharing of ideas to making the LC successful. To find out more about why Conestoga College and Schlegel Villages collaborated, please refer to the story box below.
Our Story of Collaboration
Conestoga College and Schlegel Villages both had something to offer that the other party admired and desired – and had a relationship since 2006 focused on mutual gain training and practice development. The college works with faculty that have extensive expertise in gerontological teaching and curriculum development. Schlegel Villages has a strong reputation as a leading LTC home provider with over 3,500 residents and over 3,800 team members. At Schlegel Villages, recruiting excellent team members is a priority, with an aim to be known as an employer of choice for PSWs and PNs.
The collaboration between Conestoga College and Schlegel Villages to create LC’s made sense since we shared the same vision to solve the current challenges that PSEs and LTC homes face and both organizations were committed to finding new solutions to problems described in Chapter 3. The pictures that follow describe important success factors in creating and sustaining this collaborative relationship:
Shared leadership through relationships with a long-term view
These individuals are the leaders from Conestoga, Schlegel Villages and the Schlegel-UW Research Institute for Aging who are central to ensuring the program, financial and legal underpinnings are in place. Three of these individuals (one from each organization) have been working together for 9 years. Shared values related to innovation and mutual gain have sustained the LC through both highs and lows!
Shared values and objectives with a commitment to teamwork
This is the LC team at the Village of Riverside Glen. Continuity of PSE & LTC home involvement, administrative processes (streamlined over 5 years), plus on-site leadership to engage new members in the team create energy and positive momentum and ease of working relationships.
Building on Success
This is the new team at the Schlegel Centre for Excellence in Innovation for Aging in Waterloo, Ontario. This team and the LC have developed quickly since all collaborators have the benefit of learning from Riverside Glen.